nowgoal Privacy Policy – Your Data, Handled With Care

When you register and use nowgoal, we collect certain personal information that is necessary to operate the platform safely and in compliance with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect financial information such as your preferred payment method and transaction history in order to process deposits and withdrawals in Philippine pesos. During your sessions on the platform, we automatically gather technical data including your IP address, device type, browser version, and session timestamps to help us maintain platform security and improve your experience. If you contact our support team, we retain records of those communications to ensure consistent and accurate assistance. All information collected is limited to what is genuinely needed — we do not collect data beyond what is required to deliver our services to players across the Philippines.

The personal data we hold is used exclusively to provide, maintain, and improve the nowgoal platform for players in the Philippines. Your identity and age verification details allow us to confirm that you meet the minimum age requirement of 21 years and to comply with applicable licensing obligations. Financial data is used solely to process your transactions, detect fraudulent activity, and ensure that withdrawals are sent to the correct and verified account holder. Technical and session data helps our team monitor platform performance, investigate security incidents, and optimise the mobile experience that Filipino players rely on. We may also use your contact details to send you important account notifications, security alerts, or updates about changes to our Terms and Conditions or this Privacy Policy — these communications are not optional marketing messages. We do not use your personal data to build advertising profiles or sell insights to third-party marketers under any circumstances.

nowgoal does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. We may share limited data with trusted service providers who assist us in operating the platform — for example, payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data protection laws and to use it only for the purpose for which it was shared. In cases where we are legally required to disclose information — such as in response to a valid court order, regulatory request, or law enforcement inquiry — we will comply with those obligations while notifying you where permitted by law. We will never share your data with another gaming operator or unrelated business without your explicit consent. Any cross-border transfer of data, where applicable, is subject to appropriate safeguards consistent with the requirements of the Philippine Data Privacy Act of 2012.

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the nowgoal platform is encrypted using secure protocols, and sensitive account information is stored in protected environments with restricted access controls. Our security team regularly reviews and updates these measures to address emerging threats and to maintain the integrity of the platform for all Filipino players. In the unlikely event of a data breach that poses a risk to your rights or interests, we will notify affected players and the relevant Philippine regulatory authority within the timeframes required by law. You also play an important role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone. If you suspect any unauthorised access to your account, contact our support team immediately through the details available on the FAQ page.

As a player based in the Philippines, you have specific rights under the Data Privacy Act of 2012 with respect to the personal information we hold about you. You have the right to be informed about how your data is collected and used, which is the primary purpose of this Privacy Policy. You may request access to a copy of the personal data we hold about you at any time by contacting our support team. If any of your information is inaccurate or incomplete, you have the right to request that it be corrected without undue delay. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we are required to fulfil. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We are committed to responding to all data subject requests promptly and in accordance with applicable law.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations. Transaction records and identity verification documents are kept for the minimum period required under applicable Philippine financial and gaming regulations, which may extend beyond the closure of your account. Technical logs and session data are retained for a shorter period and are used primarily for security monitoring and platform improvement purposes. Once the applicable retention period has elapsed, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you request the deletion of your account, we will process that request in accordance with our retention obligations and confirm the outcome to you in writing. You can find more information about account closure by visiting the FAQ page.

nowgoal may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered players through a notice on the platform or via the contact details associated with their account, giving reasonable advance notice where possible. The date of the most recent update will always be displayed at the top of this page so you can easily identify whether the policy has changed since you last reviewed it. Continued use of the nowgoal platform after any updated Privacy Policy has been published constitutes your acceptance of the revised terms. We encourage you to review this page periodically, particularly before making any new deposits or sharing additional personal information. If you have any questions about this policy or how your data is handled, please reach out to our support team through the FAQ page.